NCC opens a TELCARE center at the airport in Abuja The Nnamdi Azikiwe Airport in Abuja's Arrival Lounge is now home to the Nigeria Com...
NCC opens a TELCARE center at the airport in Abuja
The Nnamdi Azikiwe Airport in Abuja's Arrival Lounge is now home to the Nigeria Communications Commission's Telecom Consumer Help, Resolution and Inquiries Desk.
The NCC made this development as part of their celebrations for World Consumer Rights Day in 2023.
The commission's TELCARE desk's first client was the Nnamdi Azikwe International Airport.
Reuben Muoka, the commission's director of public affairs, revealed this in a statement on Monday.
The initiative was introduced by Prof. Adeolu Akande, Chairman of the Board of Commissioners of the National Communications Commission (NCC), who also described the launch of TELCARE as the beginning of the helpdesk project expected to adorn some airports and other similar public locations across the nation.
"The project is a deliberate effort by the Commission to magnify its commitment to advancing the interest of consumers," he added. "It uses numerous engagement tactics and activities to protect, inform, and educate telecom consumers."
The desk, he continued, would give consumers another way to contact the commission with questions about consumer issues, enabling the agency to advocate on their behalf and raise awareness of its operations.
Ayanbanji Ojo, the director of the commission's consumer affairs division, observed that many travelers were already using the desk to ask inquiries or file complaints even before the TELCARE Desk had begun operation.
Ojo revealed this via Clem Omife, the NCC's Chief of Consumer Protection and Advocacy.
"This is a pilot operation, and the Commission will make sure that the TELCARE Desk is set up in more important places across the country," he stated. We think we can protect telecom consumers' interests and creatively advance the possibility of even better customer experiences by providing proper education, information sharing, and layers of channels for complaints and redress.
Kabir Mohammed, the regional general manager of the Federal Airports Authority of Nigeria, expressed his satisfaction at working with the NCC on the new project.