Binance co-founder recommends users with losses contact support.

As market volatility rises, Binance reacts to transaction problems by telling users to look over their trades and get help for platform pro...

As market volatility rises, Binance reacts to transaction problems by telling users to look over their trades and get help for platform problems. Yi He, co-founder of Binance, told users who are losing money to call customer service right away. She agreed that big changes in the market could cause problems with transactions and stressed that users should check details before buying.

The coin exchange has been handling problems with user transactions that have come up because of recent market volatility and a lot of activity from users. Binance has a customer service system in place to handle user complaints about losses that are caused by the site.